Common Questions
Find answers to your property-care queries. Our team is here to help you manage your home with absolute ease.
How do I choose the right subscription?
Start by selecting your primary need: HomeCare for maintenance, Clean for weekly tidying, or Complete Home for both. Our plans are designed to fit your property size and cleaning frequency.
Are annual allowances unlimited?
No. Our annual allowances are defined yearly. Unused maintenance or cleaning time does not roll over to the next year. This ensures we can provide consistent, high-quality service throughout the year.
What happens during a missed appointment?
We will attempt to reschedule your visit. If we are unable to do so, the time will be deducted from your annual allowance. We recommend setting a reminder to ensure your property stays in peak condition.
Can I cancel my membership?
Yes, you can cancel your subscription at any time. However, please note that cancellation will only take effect at the end of the current billing cycle. You will continue to receive your services until then.
Do you provide specialized cleaning?
Standard weekly cleaning includes vacuuming, mopping, and surface tidying. For specialized services like deep cleaning, upholstery, or oven interiors, please request a quote for an additional charge.